Shipping

Turnaround


All orders are shipped within 7-10 days, Monday - Friday 8am - 5pm.


Carriers


We use the following carriers to deliver our orders:


USPS

UPS

FedEx


Order Tracking


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates


Unless otherwise noted, the rate charged for the shipping of your order is based on the weight of your products, and your geographic location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders


If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. We must receive the item within 30 days of your purchase date.


  1. Please email info@klooji.com to request a refund and return, and we will assign you a tracking #.
  2. Mail your returned item to:

    Klooji, Inc.

    Returns Department Tracking #

    9204 Simmons Road

    Austin, Texas, 78759


  1. All items must be returned in original shipping container, carton, packaging at the expense of the customer.

  1. Include in your package a signed letter stating the reason for your return and the original receipt or packing slip.

Return Exceptions


Merchandise that has been worn, used, damaged, or altered will not be accepted for return or exchange.


Restocking Fee


All items are subject to a 25% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Exchanges


If your product is in like new condition, you may exchange your item for a different color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.